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How do I fix wrong information AI says about my company?

To fix wrong information an AI gives about your company, correct the sources it reads, not the chat. Find the page or profile that states the wrong fact, fix it on your own site and on your business profiles, publish one clear page that states the right fact with a date, and let the crawlers read it again. Answers update after that, on each assistant's schedule.

Facts

Why does AI say wrong things about my company?

The assistant repeats what its sources say, so the error is usually in one of these:

  • An old page on your own site that still shows a past price, address or offer
  • A business profile or directory listing that was never updated
  • Two of your pages that state the same fact differently
  • No page about the topic at all, so the model fills the gap from elsewhere

Can I ask ChatGPT or Gemini to correct it directly?

Telling the chat it is wrong changes nothing for the next person who asks. Feedback buttons exist, but the reliable fix is the source: once the page or profile it reads is right, answers built from search follow it.

Where should the correct information live?

On your own site, in one page per fact that buyers ask about, stated in the first sentences, the same way in every language. Then on the profiles assistants read: Google says it reviews Business Profile edits before they go live, so update it early.

How do I know the fix worked?

First check that the AI crawlers have read the corrected page since the change, then ask the same questions again over several days. easyIndex shows when each AI crawler last read each page, so you know when an answer can reflect the fix.

Step by step

  1. Write down the wrong answer. Note the exact question, the assistant, the date and the wrong fact.
  2. Find the source of the error. Search your site and profiles for the old fact; if the answer links a source, start there.
  3. Correct every copy. Fix the fact on every page and profile, in every language, so nothing contradicts it.
  4. Publish one clear page. State the correct fact in the first sentences, with a date and, where it helps, a source.
  5. Let the crawlers read it. Keep the page in the sitemap, allow the AI crawlers, and notify Bing through IndexNow.
  6. Check again after the reads. Once the logs show new crawler reads, ask the same question again over a few days.

Common mistakes

  • Arguing with the chat instead of fixing the page it reads.
  • Fixing the home page but leaving an old pricing page or PDF online.
  • Changing the fact in one language and not in the others.
  • Checking the answer the same day, before any crawler has read the change.

How easyIndex solves it

easyIndex has your coding agent correct the fact on every page over MCP, verifies the pages live, notifies Bing through IndexNow and shows when each AI crawler reads the fix, for US$ 30 per website a month with a 7-day free trial.

Frequently asked questions

How long until AI stops repeating the wrong fact?

There is no fixed time. Crawlers must read the corrected page first, and OpenAI and Perplexity say crawler setting changes take up to about 24 hours; answers change after that.

What if the wrong fact comes from another website?

Ask that site to correct it, and make your own page the clearest statement of the right fact, with a date.

Can I remove my company from AI answers?

You can block an assistant's search crawler in robots.txt, but that also stops it from citing your correct pages.

Does structured data fix wrong information?

Only if it matches the visible text. Google says structured data should match what the page shows; it does not override the page.

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Fix wrong information AI says about your company